FAQ's English

Modifications and Cancellations

• How can I return a product?
• What happens if I hire a tourist service and the provider cancels or changes the service?
• What happens if I've hired a service and then I change my travel dates?

València Tourist Card

• What is the València Tourist Card?
• How is the card activated?
• Validity of the card
• Can I extend the duration of my cards?
• What can I do if my València Tourist Card doesn't work?
• Are the prices of the tourist card the same as those offered in the Tourist Offices?
• Can I use the VLC Tourist Card from the airport?
• Is there a València tourist card for children?
• Is there a València tourist card for the over-65s and/or pensioners?
• Is there a València tourist card for students?
• Delivery and Collection of articles
• València Tourist Card refunds policy
• Discounts with the València Tourist Card
• Can I recycle my tourist card when my stay in the city comes to an end?
• How can I find out which restaurants, shops and discounts are included with the València tourist card?
• What happens if I don't collect my tourist cards on the agreed date?
• What's the difference between the València tourist card and the 7 day card without transport?
• Is there a contact telephone number for any queries I may have?
• Where can I find information about the València tourist card?

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General Information

• How can I get more information about a product?
• I have a promotional code, how can I use it?
• Do you have a physical tourist office?
• Are the prices on the online shop and in the tourist office the same?
• Can I use my mobile phone to display my ticket?